Experience and Results

CSM's Subject Retention & Compliance Services have proven to be a valuable addition to clinical trials. Over 3,000 subjects have been counseled and over 25,000 subject monitoring contacts have been made since CSM's Subject Retention & Compliance Services were launched.

Our services have helped studies meet or exceed expected subject retention rates in each study. In addition, an average of 60% of enrolled subjects had a critical intervention, defined as an intervention that if left undetected or uncorrected would have compromised the quality of the data point.

CSM's Subject Retention & Compliance Services benefit not only the sponsors, but other key study team members as well. Site monitors note that the frequent reports help escalate and resolve critical subject issues in a timely manner, while clinical research coordinators report that the personalized service of the CSM^® team and their 24/7 availability greatly improved communication and subject satisfaction in the studies.